Shipping policy

At Joy in the Journey, LLC, we are committed to delivering your Christian merchandise and apparel in a timely and reliable manner.

Processing Time

• Orders are typically processed within 2–4 business days (excluding weekends and holidays).
• Processing may take longer during peak seasons or special promotions.

Shipping Rates & Delivery Times

• Rates are calculated at checkout based on your address and chosen shipping method.
• Delivery times are estimated by the carrier and do not include processing time.

Order Tracking

• You will receive a confirmation email with tracking details once your order ships.
• Tracking may take up to 24–48 hours to update.

Incorrect Addresses

• Customers must provide accurate shipping details at checkout.
• We are not responsible for packages delayed, lost, or returned due to incorrect addresses.
• Reshipping costs for returned packages are the customer’s responsibility.

Lost or Damaged Packages

• Contact support@joyinthejourney.club within 7 days of delivery if your order is lost or arrives damaged.
• Keep all packaging until the issue is resolved with the carrier.

International Shipping

• At this time, we do not offer international shipping. Orders can only be shipped within the United States.